This page explains how we ship wholesale, OEM and dropship paint by numbers orders, how long each stage takes, and what happens if something arrives wrong. It is written in plain English and forms part of our terms of service.
Production time
Production starts when you approve the artwork and we receive the deposit. Standard production windows:
| Order type | Production time |
|---|---|
| Stock design wholesale | 8–12 days |
| Private label / OEM | 10–15 days |
| Custom / ODM | 12–15 days |
| Dropship batch | 8–12 days |
| Samples | 3–7 days |
Incoterms and freight
- FOB Qingdao (standard) — we deliver to the port and load; you pay ocean or air freight and import clearance.
- EXW Qingdao — you collect from our factory with your own agent.
- CIF — we cover freight and insurance to your named port; you handle duties and inland delivery.
- DDP / door-to-door — available on request for trial and small orders, priced case by case.
- Express (dropship) — DHL, UPS or FedEx, with tracking returned within 24 hours of dispatch.
Transit times after dispatch
| Destination | Express | Sea freight |
|---|---|---|
| United States | 5–8 days | 18–30 days |
| United Kingdom / EU | 5–8 days | 25–35 days |
| Canada / Australia / NZ | 6–10 days | 20–35 days |
| Japan / Korea / Singapore | 3–6 days | 5–10 days |
| Middle East / South America | 7–12 days | 30–45 days |
Transit times are carrier estimates and exclude customs clearance, which can add 1–4 days. We are not responsible for delays caused by customs, carrier disruptions or force majeure, but we will always provide tracking and chase the carrier on your behalf.
Duties, taxes and import clearance
Unless you order DDP, the buyer is the importer of record and is responsible for import duties, VAT and clearance. We declare goods at their correct commercial value; we do not under-declare shipments. If you need specific documentation — certificate of origin, material declarations or GPSR producer details — ask before booking.
Damaged or short shipments
Every order is counted and photographed before dispatch, and a pre-shipment inspection report is sent with the balance invoice. If cartons arrive damaged or short, notify us within 7 days of delivery with photos of the carton, the packing list and the affected kits. Verified damage is replaced in your next production run or credited — freight for replacements is covered by us where the fault is ours.
Returns and cancellations
Because kits are produced to your specification, we cannot accept returns of correctly supplied custom or branded goods. Returns are accepted where the goods do not match the approved specification, or where a defect rate exceeds 2% of the shipment. Production can be cancelled before printing begins; after printing starts, the deposit covers materials already consumed.
Dropship parcels and end customers
For dropship orders, returns from end customers are handled by you as the seller. In practice, returning a kit from the US or EU to China costs more than the kit, so we operate a photo-evidence replacement policy instead: send us the customer photos and we ship a replacement in your next batch or refund the kit price.
Contact
Questions about a live shipment: email wholesale@ourpaintaddictions.com with your proforma invoice number, or WhatsApp +86 156 0537 8062 during Qingdao business hours (Mon–Sat, 08:30–18:00 GMT+8).